FAQ's

Ordering & Payment

Do you offer Afterpay or other payment plans?
Yes! We offer Afterpay,  so you can shop now and pay later with ease.

Can I customise my order?
Yes! Some of our products, like Birthweight Dolls and Ted the Scar Buddy, can be personalised. Check the product page for options or contact us if you have a special request.

Ollie the Octopus

Why is Ollie the Octopus great for NICU babies?
NICU octopuses provide comfort by mimicking the feel of the umbilical cord, helping babies feel safe. The tentacles also stop little hands from pulling at wires and tubes.

Can I buy Ollie even if my baby isn’t in the NICU?
Absolutely! The calming effects work for all babies, offering comfort and security at home, in the pram, or on the go.

Birthweight Dolls & Ted the Scar Buddy

How does Birthweight Doll personalisation work?
Each doll is handmade to match your baby's exact birth weight, giving you a tangible way to remember how tiny they once were. You can also add a name or date for a special touch.

Can I personalise Ted the Scar Buddy?
Yes! Ted can be embroidered with a scar to match your little one’s journey, making it a truly meaningful keepsake.

Shipping & Returns

Where do you ship?
We currently ship to Australia, New Zealand, the USA, and the UK. Shipping rates are calculated at checkout. See policy here. 

How long does shipping take?
Processing times vary depending on whether your order is handmade or ready-to-ship. Estimated delivery times for octopuses and general orders is 3-5 business days. For personalised items like Birthweight dolls & My scar Buddy's they may take up to 4 weeks. 

What is your return policy?
We offer a hassle-free return policy on most non-personalized items. Personalized items are final sale and cannot be returned. For full details, please see our Returns Policy.