Shipping & Returns

 

STANDARD SHIPPING

We use Australia Post for our shipping. Each standard shipping order will be posted within 2- 4 days of order being placed. 

PRIORITY SHIPPING

Your order is our priority and will be shipped next day. 

OVERSEAS SHIPPING

Please see the cost at checkout. Expected delivery times from 15-30 days. 

EXPRESS SHIPPING

Express shipping is available at checkout, same day or next day delivery to post office.

LOCAL DELIVERY

If you live within 10km of the postcode 5092 in Adelaide South Australia, we offer a capped delivery fee of $5 on all orders. 

LOCAL PICK UP

FREE Local pick up at postcode 5092 available to all residents in Adelaide, SA. Address provided in purchase confirmation email. 

 

 

Free Returns & Money Back Guarantee

 

At Darne Creations, we want you to shop with confidence and peace of mind. That's why we offer a hassle-free returns policy and a money-back guarantee on all eligible purchases. If for any reason you're not completely satisfied with your order, we've got you covered. 

 

Free Returns:

We understand that sometimes things just don't work out as planned. That's why we offer free returns on all eligible products within 15 days of delivery. Whether you've changed your mind, received a faulty item, or simply aren't satisfied with your purchase, we'll make the return process as easy as possible for you. 

To initiate a return, simply contact our customer service team with your order details here, and we'll provide you with a return label and instructions on how to send the item back to us. Once we receive the returned item in its original condition, we'll issue a refund to your original payment method. 

 Money Back Guarantee:

Your satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a money-back guarantee. If you're unhappy with your order for any reason, simply let us know, and we'll refund your purchase price in full, no questions asked.

To request a refund, please contact our customer service team within 15 days of receiving your order. We'll guide you through the process and ensure that you receive your refund promptly. 

 

Please note that certain items may not be eligible for returns or refunds, such as personalised or custom-made products, as well as items that have been used, damaged or altered after delivery. Additionally, return shipping costs may apply for international orders. 

 

If you have any questions or concerns about our returns and money-back guarantee policy, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to ensure that you have a positive shopping experience with Darne Creations. 

 

CONTACT DETAILS:

Phone number: 0405595021
Email: darne.creations@gmail.com

 

CUSTOMER SERVICE HOURS:

Mon - Sat
9:00 - 5:00